Character vanished on Homecoming

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Forresthunt
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Posts: 114
Joined: 31 Dec 2016, 11:48

Character vanished on Homecoming

Post by Forresthunt » 10 Jul 2017, 10:40

to test the new Homecoming system I pushed on the icon and was log-out for ....ever
I cannot get the character back no matter how long I wait
I can log in with another character in relatively short time but not with that one.

besides the function doesn't work, how do I get my character back?
should I email the help sector directly?
Last edited by Forresthunt on 26 Jul 2017, 23:01, edited 1 time in total.

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Arrakis
 
Posts: 5455
Joined: 25 Oct 2013, 14:11
Location: Space

Re: Character vanished on Homecoming

Post by Arrakis » 11 Jul 2017, 01:03

Goodwillhunter wrote:should I email the help sector directly?

Yes, please do. Include your character name and logs from the time this has occurred.

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Forresthunt
Zealous Believer
 
Posts: 114
Joined: 31 Dec 2016, 11:48

Re: Character vanished on Homecoming

Post by Forresthunt » 26 Jul 2017, 23:04

Thank you Arrakis,
To fix the problem I needed both the support help (thank you for fixing it for me) and I had to re-install the game. ( repair character option in start menu just wouldn't be enough )

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