Downloading the Client

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Kahatemp
True Believer
 
Posts: 1
Joined: 18 Dec 2016, 03:48

Re: Downloading the Client

Post by Kahatemp » 18 Dec 2016, 04:21

I'm having this problem as well. :O:

"You are not authorised to read this forum."


Annascarlettrobinson
Zealous Believer
 
Posts: 1
Joined: 18 Dec 2016, 03:26

Re: Downloading the Client

Post by Annascarlettrobinson » 18 Dec 2016, 04:56

Also havign this problem, just bought the game but can't find anya ccess :(

click the links above and says I'm not authorised


Orangemoose
True Believer
 
Posts: 2
Joined: 03 Jun 2016, 01:28

Re: Downloading the Client

Post by Orangemoose » 18 Dec 2016, 05:56

Hello,

I am having a similar issue, I have purchased a package, it shows under my account settings, but when accessing the provided alpha/beta forum download link, it states I do not have access. I have logged out and logged back in, and there is no change.

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Arrakis
 
Posts: 5453
Joined: 25 Oct 2013, 14:11
Location: Space

Re: Downloading the Client

Post by Arrakis » 18 Dec 2016, 11:32

Orangemoose wrote:Hello,

I am having a similar issue, I have purchased a package, it shows under my account settings, but when accessing the provided alpha/beta forum download link, it states I do not have access. I have logged out and logged back in, and there is no change.

You have access now.


Brett5290
Zealous Believer
 
Posts: 25
Joined: 09 Mar 2015, 18:06

Re: Downloading the Client

Post by Brett5290 » 18 Dec 2016, 17:06

Hello,

I am having a similar issue, I have purchased a package, it shows under my account settings, but when accessing the provided alpha/beta forum download link, it states I do not have access. I have logged out and logged back in, and there is no change.


Orangemoose
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Posts: 2
Joined: 03 Jun 2016, 01:28

Re: Downloading the Client

Post by Orangemoose » 18 Dec 2016, 19:34

Thank you Arrakis for providing access!


Petersean1985
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Posts: 3
Joined: 20 Dec 2016, 16:56

Re: Downloading the Client

Post by Petersean1985 » 20 Dec 2016, 17:06

Hello,

I am having a similar issue, I have purchased a package, it shows under my account settings, but when accessing the provided alpha/beta forum download link, it states I do not have access. I have logged out and logged back in, and there is no change.

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Arrakis
 
Posts: 5453
Joined: 25 Oct 2013, 14:11
Location: Space

Re: Downloading the Client

Post by Arrakis » 20 Dec 2016, 19:24

If you have 'believer' group set as default, you should have access to the closed beta forum section.


Giopriest1982
True Believer
 
Posts: 4
Joined: 31 Oct 2016, 16:57

Re: Downloading the Client

Post by Giopriest1982 » 21 Dec 2016, 23:37

i have problems ... i buy bronze today and when i try using activate link it direct me to sign in proces ... after using steam account to sign in i get ERROR
003-015. Error. Wrong number of segments
...

can anyone help me wath to do ? really want to try closed beta ?

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Arrakis
 
Posts: 5453
Joined: 25 Oct 2013, 14:11
Location: Space

Re: Downloading the Client

Post by Arrakis » 22 Dec 2016, 14:52

Giopriest1982 wrote:i have problems ... i buy bronze today and when i try using activate link it direct me to sign in proces ... after using steam account to sign in i get ERROR
003-015. Error. Wrong number of segments
...

can anyone help me wath to do ? really want to try closed beta ?

Try to log in with email and password, or/and disable Microsoft Edge.


Giopriest1982
True Believer
 
Posts: 4
Joined: 31 Oct 2016, 16:57

Re: Downloading the Client

Post by Giopriest1982 » 22 Dec 2016, 15:09

Arrakis wrote:
Giopriest1982 wrote:i have problems ... i buy bronze today and when i try using activate link it direct me to sign in proces ... after using steam account to sign in i get ERROR
003-015. Error. Wrong number of segments
...

can anyone help me wath to do ? really want to try closed beta ?

Try to log in with email and password, or/and disable Microsoft Edge.

ty i manage via Mozilla browser ... btw i didn't use microsoft edge i was using Opera so maybe you guys could look into it or make warning when activation mail is sending with message what browsers dont work


AmyLoo
True Believer
 
Posts: 9
Joined: 23 Dec 2016, 10:48

Re: Downloading the Client

Post by AmyLoo » 23 Dec 2016, 13:10

Hi all,

sadly i am running into the same issue...
purchased the game this morning, followed the "activate link", tried to activate my email adress but faced the "wrong segment number" error.

never received the link to download the game, and can't access this area of the forum.

ticket opened with xsolla assistance, now wait and see.
If you have any idea, please let me know.

see you soon in game!

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4ertpoberi
 
Posts: 17
Joined: 23 Dec 2016, 13:33

Re: Downloading the Client

Post by 4ertpoberi » 23 Dec 2016, 13:57

Created an account (using my e-mail, ofcourse) to search the forum for information on how can I claim my promised "free access and 1 character ticket to the MMO".

Found a similar topic explaining how to link my Steam account here (evidently, the "mechanic" is not yet "developed", what an exceptional customer care, huh).

Tried linking my account. Got "wrong segments number" (or something) error. Got logged in nevertheless.

Can I have the link to download the client now? Since you guys, apparently, giving the access to "restricted areas" of the forum manually, lol.


Dellmont
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Posts: 25
Joined: 03 Feb 2015, 03:54

Re: Downloading the Client

Post by Dellmont » 23 Dec 2016, 19:13

I have received my email and was able to get my download for the MMO after the purchase of a Bronze Pack, but I am still not authorized for the MMO forum and have no activation spot on website to gain access it seems. A hand of help would be much appreciated


Shortex1991
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Posts: 1
Joined: 23 Dec 2016, 17:01
Location: Germany

Re: Downloading the Client

Post by Shortex1991 » 23 Dec 2016, 19:17

Dellmont wrote:I have received my email and was able to get my download for the MMO after the purchase of a Bronze Pack, but I am still not authorized for the MMO forum and have no activation spot on website to gain access it seems. A hand of help would be much appreciated



Same prob here!


Aragon_ofcamelot
True Believer
 
Posts: 7
Joined: 08 Oct 2014, 13:07

Re: Downloading the Client

Post by Aragon_ofcamelot » 25 Dec 2016, 15:56

not authorised to use/open that link even though i bought a pack myself aswelL.
Hope you can help me aswell so i can join my friends in game

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RaymondMazarini
True Believer
 
Posts: 5
Joined: 18 Nov 2015, 13:51

Re: Downloading the Client

Post by RaymondMazarini » 26 Dec 2016, 10:47

Hello People,

I can see the true believer on my profile however im not able to access the link.

Please help.

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Arrakis
 
Posts: 5453
Joined: 25 Oct 2013, 14:11
Location: Space

Re: Downloading the Client

Post by Arrakis » 26 Dec 2016, 11:13

You have access now.


Deancampion
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Posts: 1
Joined: 08 Dec 2016, 20:24

Re: Downloading the Client

Post by Deancampion » 31 Dec 2016, 15:17

I have the problem as well dont have access to the download forum page


Lukeskelton
True Believer
 
Posts: 1
Joined: 06 Jan 2017, 09:18

Re: Downloading the Client

Post by Lukeskelton » 06 Jan 2017, 10:04

Hey guys, so excited to play but im not authorised?! please help!

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Arrakis
 
Posts: 5453
Joined: 25 Oct 2013, 14:11
Location: Space

Re: Downloading the Client

Post by Arrakis » 07 Jan 2017, 00:06

We are in between the rest runs. You'll need to wait few weeks until we deal with the data we have and launch next test run of wave #1.

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