If you are missing rewards from your pack, such as subscription, skins etc, having issues with purchases or your account, please contact Xsolla support. Do that either via item shop, which you can access both, on the website http://lifeisfeudal.com
and in-game by clicking Contact Us
, or go directly to Xsolla's website, http://help.xsolla.com
and use Live Chat for easier communication.