Known MMO issues that we're working on

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Known MMO issues that we're working on

Post by Arrakis » 18 Nov 2017, 18:04

Hey folks

We just wanna let you know that we are working on all the major issues that are present right now.

  • Servers optimizations, lags and connectivity issues
  • Horses and horse carts lost on borders
  • Trading posts issues
  • Launcher issues (Crashes, stuck on download, stuck on extracting etc)
  • Login issues (Auto logouts, resetting password etc)
  • Premium subscription issues (Missing rewards, boosters not working etc)
...and others.

We can't give any ETA yet, but be assured that all hands are on deck and we're working hard to resolve those problems as soon as possible.

Other than that, if you are missing your MMO rewards (GF, tickets etc), please contact Xsolla support, by following instructions in here:

If you are owner of Life is Feudal: Your Own and haven't received a ticket, follow instructions i this guide:

P.S.
If you get stuck on loading screen, the following solution might help, althought it's not certain.
  • Open console and enter following command: connecttogameserver

If you get stuck and can't move after opening container, try following solution.
  • Open console and enter following command: ServerConnection.resetMoveList();

If your game crashes when opening the map, either update your drivers, update/close OBS or shut down Realtek Audio Manager process. Alternatively, if none of that will work, try disabling antivirus and test if that works. Some antiviruses do not like us very much and tend to block some of our stuff.


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Re: Known MMO issues that we're working on

Post by Arrakis » 18 Nov 2017, 23:19

European Avalon was updated and is now open.


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Re: Known MMO issues that we're working on

Post by Arrakis » 19 Nov 2017, 00:32

We've found the trace of a problem, that causes NA problems (connection refused, patching failed, wrong version, CRC etc). Forging a silver bullet, that should kill em all... well, at least most of them. Thank you for your patience!


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Re: Known MMO issues that we're working on

Post by Arrakis » 19 Nov 2017, 14:19

EU Dispatcher is moved on the new hardware. Working fine so far. Thank you for your support, feedback and patience!


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Re: Known MMO issues that we're working on

Post by Arrakis » 19 Nov 2017, 16:50

EU servers are down for patching of high ping/lagging server nodes and guild claims/monuments related issues. Might take up to 2 hours. Thanks you for understanding!


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Re: Known MMO issues that we're working on

Post by Arrakis » 19 Nov 2017, 18:22

EU servers are still being updated. No certain ETA, but should be open soon. Thanks!


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Re: Known MMO issues that we're working on

Post by Arrakis » 19 Nov 2017, 19:19

EU servers are updated. But we've stuck with EU launch server update issues. Solving them now. No ETA yet (hopefully "soon")


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Re: Known MMO issues that we're working on

Post by Arrakis » 19 Nov 2017, 20:51

Servers are up and we are working on EU patching issues now.


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Re: Known MMO issues that we're working on

Post by Arrakis » 19 Nov 2017, 21:49

We are still investigating the launcher server problem. Thank you for your patience!


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Re: Known MMO issues that we're working on

Post by Arrakis » 19 Nov 2017, 23:44

We're working out the solution with the NA launcher server low speed


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Re: Known MMO issues that we're working on

Post by Arrakis » 20 Nov 2017, 00:15

While we're still fighting with the NA launcher server, we suggest you to use an alternative way . You can download the full version of our game from here: MAKE SURE to extract it to the "...\game\na" folder.
For instance!: D:\Games\Life is Feudal MMO\game\na

If done right, it should get you past the patching process faster. Sorry for the inconvenience :(


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Re: Known MMO issues that we're working on

Post by Arrakis » 20 Nov 2017, 00:42

As a part of hasty optimizations we've turned off files size reports. So launcher cannot properly count download speed now. You will always see 0 kb/sec. But please, take some time and observe if the actual amount left to download is lowering. If it does, then you're fine - download process is working.


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Re: Known MMO issues that we're working on

Post by Arrakis » 20 Nov 2017, 13:28

Recently we've managed to online fix issue on NA servers that has caused crops and monuments not to grow. Everything should grow normally now. Sorry for the inconvenience.


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Re: Known MMO issues that we're working on

Post by Arrakis » 20 Nov 2017, 16:08

We're aware of some heavy lags on some server nodes. We know the cause and preparing the fix. Situation should become better after we apply the patch. Hopefully in the next 2-3 hours. Thank you for understanding!


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Re: Known MMO issues that we're working on

Post by Arrakis » 20 Nov 2017, 19:19

We're aware of EU dispatcher issues. We're going to bring EU servers down for patching that should fix lags on some server nodes and potentially Dispatcher lags (not 100%). It should happen soon. Thank you!


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Re: Known MMO issues that we're working on

Post by Arrakis » 20 Nov 2017, 23:16

NA players - apologies for lack of warning message. We have posted it in the wrong server console, so it was not properly relayed :( Won't happen again.

NA servers are down for patching. We understand that doing that at primetime is not a good idea, but fixes are quite critical.


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Re: Known MMO issues that we're working on

Post by Arrakis » 21 Nov 2017, 00:30

We're now working out with some DB problems that we've stumbled while updating NA region. No ETA, but hopefully we'll get it fixed soon and servers will start coming online. Sorry for the inconvenience.


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Re: Known MMO issues that we're working on

Post by Arrakis » 21 Nov 2017, 02:03

EU players. There is NOT 100% guarantee that it will work, but please try deleting or moving the world-eu-newbie and world-eu-main in Life is Feudal MMO\game\data somewhere else, then open the launcher again and let it download that 800mb-ish of content. If the speed will start decreasing, close the launcher and open it again. You may need to do this couple times and you may notice 0kb/s at some point, but keep paying attention to the numbers of MB left to download. You should be able to update the client that way relatively fast.


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Re: Known MMO issues that we're working on

Post by Arrakis » 21 Nov 2017, 13:23

We are now working on the launcher download speed issues and crashes. No ETA yet.


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Re: Known MMO issues that we're working on

Post by Arrakis » 21 Nov 2017, 18:36

We're aware of the ping/lag issues on different nodes in the EU region and numerous bugs that are caused by those lags or lags of the service servers (patching 0/9, server border stuck/lags/horse disappearance and so on). It is obvious that we're still far from our release planned cap of 10000 players and current cap seems to be around 3500 players.

Thanks to your help we've gathered TONS of precious profiling data and logs and located bottlenecks of our game servers infrastructure. We're already implementing numerous optimizations. Some of them can be implemented and deployed relatively fast and should give a slight boost to the performance. Some of them can take up to 3 weeks to implement, but should completely remove the bottleneck and should hold 10 000 players. It all takes time, unfortunately :(

Since the amount of players is growing with every day, we've decided that the only quick solution, for now, will be to set up a new game world for you.

P.S. We will reach a promised land of 10 000 players in a single huge terraformable/buildable/trees choppable world, but the Ferryman asks for a bigger toll and it takes more time.


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Re: Known MMO issues that we're working on

Post by Arrakis » 21 Nov 2017, 19:22

Just to clarify, we do not plan to wipe or shut down current worlds. We just want to provide more lagless experience to more players as soon as possible. Code optimizations takes time, while new world setup should not take longer that 2 days to set up and get running.


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Re: Known MMO issues that we're working on

Post by Arrakis » 22 Nov 2017, 12:53

Early today we have launcher update was deployed, but for players with qt5 missing libraries issue repair is still required.

About crashes on server 37. This problem is related to terrain deformation auto-flattening. it is currently under investigation.

And other good news is, we've located an issue that has caused 0/9 8/9 patching problems for some clients who have characters in the certain parts of main and newbie islands. We're working on a fix. Hopefully, it is going to be fixed in the patch today or tomorrow. Sorry for inconvenience guys and thank you for your patience!


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Re: Known MMO issues that we're working on

Post by Arrakis » 22 Nov 2017, 13:01

We've recently found out a bug, where Trade posts do not increase their capacity regardless premium subscription status. We'll fix it ASAP, but for now, until a new patch will be applied, please, refrain from storing an excessive amount of items in your trade posts. Though, if you're paying with in-game currency for a store you should be fine.


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Re: Known MMO issues that we're working on

Post by Arrakis » 22 Nov 2017, 13:53

A bit of a false alarm with the Trade Posts. You can use them normally, just make sure that you have Crown coins in the Trade Post account to support your extended storage space. Premium subscription extends the range that you can support with just Crown coins, but you still have to pay for it with you Crown coins! We're adjusting texts so it will be more obvious.

P.S. Patching problem is still being worked on and we're working on a fix that should fix some occasions of players losing horses while crossing server nodes borders.


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Re: Known MMO issues that we're working on

Post by Arrakis » 22 Nov 2017, 17:02

We're going to restart servers soon with a small fix that supposedly should help with the numerous "patching 0/9" "patching 8/9" etc problems. We're going to restart both main and newbie worlds on EU and NA one by one. A bigger patch with multiple fixes and performance optimizations is planned to be deployed tomorrow (outside of the primetime hours).

Thank you for your patience and understanding! :)


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Re: Known MMO issues that we're working on

Post by Arrakis » 23 Nov 2017, 18:05

Hey, feudalists! We've managed to fix the patching 0/9 issue, but we want to make sure that it will not break other parts of our servers' architecture along with numerous other fixes. Right now we're preparing the deployment of this new version on our test servers so our QA can check it for bugs. We expect that tomorrow EU daytime we will be ready to patch both EU and NA servers. Patch notes will be provided later.

P.S. Expect an important announcement about the new world that we're preparing, its ruleset and how you will be able to get on it in the tomorrow Devblog post. Thank you and sorry for all the lags and bugs!


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Re: Known MMO issues that we're working on

Post by Arrakis » 24 Nov 2017, 17:26

Server nodes border crossing bugs are our top priority bug ATM. We hope we will be able to fix it this weekend or early next weekend. For now, we ask you to minimize crossings while mounted and especially on the Trader's carts. There is a risk of you losing your horse and/or cart. Sorry for the inconvenience :(

P.S. Walking on foot is fine and usually does not create any negative consequences except the harmless clones of your character on the rare occasion.


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Re: Known MMO issues that we're working on

Post by Arrakis » 24 Nov 2017, 20:54

Related to our previous announcement. We've implemented the visible minimap server nodes borders. Refresh your minimaps or reconnect, if you don't see those borders in game. While outside of the game you can observer them here: http://region-eu.lif.online/global-abella-map.php

We advise our players to refrain from crossing those borders on trade carts and minimize traveling while mounted. Walking across the borders on foot should be fine.


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Re: Known MMO issues that we're working on

Post by Arrakis » 27 Nov 2017, 16:05

We know that due to an unknown bug or glitch some players have lost their belongings in Trade posts on the 25th node and some other Trade Posts on the continent (which had a server node restart recently). We aware of the issue and trying to locate and fix the bug.
In the meantime we recommend everyone to remove your valuable belongings from the Trade Posts and store them elsewhere. Thank you for understanding!


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Re: Known MMO issues that we're working on

Post by Arrakis » 27 Nov 2017, 16:13

We're preparing a patch with animal lore skill gain from failed taming attempts, combat skills raise progression faster, primitive fish cooking recipes to give more of an output along with server-side optimizations and removal of some super lags that appeared sometimes on heavily loaded nodes. We think that we will deploy the patch later on today or tomorrow morning.

P.S. We believe that we've also located a server crossing nodes bug, that caused you to lose your horses and trading carts. We'll hope to have it fixed later this week.

Thank you for your patience and understanding! There is no doubt that after we fix the all critical and major issues within our game everyone who had suffered with us during this "bumpy" launch will receive a compensation. Probably premium currency.
Maybe even my topless foto with a Boris :D


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