I would like to see more character customization options.
3 basic heads and 5 hairstyles are just too basic and you run into dublicates way to often.
Subjective it feels like i run into the same character over and over again.
Male characters have at least some varity with beard but female characters just look like 1 person with a different hairstyle.
I would definitely don't mind to have to pay for additional hairstyles or character templates.
I am fairly certain a lot of people want to make their character their own, it is an MMO after all, especially on roleplay servers.
I also think it's a good additional way to generate some income via the shop.
It's mindbaffeling to me that you guys offer more skins for shovels then actual character looks per ethnic.