My launcher won't download the game

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Danhage
 
Posts: 4
Joined: 03 Dec 2017, 13:43

My launcher won't download the game

Post by Danhage » 03 Dec 2017, 20:05

hello here's my prob i have install the launcher but it's doesn't want to start downloading it stucks at 0kb/s i have try with P2P and without in the launcher option i have try without the firewall and i also tried with another connection nothing happened ... can someone help me ? thank you

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Arrakis
 
Posts: 5431
Joined: 25 Oct 2013, 14:11
Location: Sparksvaard, the middle world; the world of people.

Re: My launcher won't download the game

Post by Arrakis » 03 Dec 2017, 22:47

Can you please show me a screenshot of your launcher?

Also, provide us with those files located in root directory:

- launcher_log.txt
- wonder_loader_app.log

And this file from \game\ directory:
- serverAnswer.xml



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Arrakis
 
Posts: 5431
Joined: 25 Oct 2013, 14:11
Location: Sparksvaard, the middle world; the world of people.

Re: My launcher won't download the game

Post by Arrakis » 04 Dec 2017, 00:59

For now I'd suggest running launcher as administrator and perhaps temporary disable antivirus/firewall and see if that helps.



Danhage
 
Posts: 4
Joined: 03 Dec 2017, 13:43

Re: My launcher won't download the game

Post by Danhage » 04 Dec 2017, 01:13

i've already do that it's doesn't help i've also reinstall launcher quite a few :'( :'(


Youlouss
 
Posts: 4
Joined: 04 Dec 2017, 08:58

Re: My launcher won't download the game

Post by Youlouss » 04 Dec 2017, 12:46

Hi there,

i have exactly the same problem. I bought LIF MMO but i can't download.
When I start the download, it starts for half a second then it stops directly. I tried the stated solutions, without success.

Thank you for your attention and your patience


Danhage
 
Posts: 4
Joined: 03 Dec 2017, 13:43

Re: My launcher won't download the game

Post by Danhage » 04 Dec 2017, 12:49

i've mailed the support waiting for an answer i'll keep you inform


Youlouss
 
Posts: 4
Joined: 04 Dec 2017, 08:58

Re: My launcher won't download the game

Post by Youlouss » 04 Dec 2017, 13:07

Thank you Danhage, it's very kind of you :good:


Youlouss
 
Posts: 4
Joined: 04 Dec 2017, 08:58

Re: My launcher won't download the game

Post by Youlouss » 04 Dec 2017, 18:23

Why do not you make a direct download link available to players as it was done in NA?


I took my day to try to find a solution, without success. Apparently the problem is related to windows 10 because the download works on other operating systems.


Youlouss
 
Posts: 4
Joined: 04 Dec 2017, 08:58

Re: My launcher won't download the game

Post by Youlouss » 05 Dec 2017, 08:23

The solution that worked for me and for Danhage was to remove all the applications that were no longer useful to us and that could impact the connection with a remote server.

Sorry for my bad english

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Arrakis
 
Posts: 5431
Joined: 25 Oct 2013, 14:11
Location: Sparksvaard, the middle world; the world of people.

Re: My launcher won't download the game

Post by Arrakis » 05 Dec 2017, 15:54

Youlouss wrote:The solution that worked for me and for Danhage was to remove all the applications that were no longer useful to us and that could impact the connection with a remote server.

Sorry for my bad english

Can you share some details about what applications has affected your connection?


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