Unable to make a purchase

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Harrison.harner
 
Posts: 3
Joined: 05 Apr 2020, 16:22

Unable to make a purchase

Post by Harrison.harner » 04 May 2020, 13:53

Hello,

I'm having a problem purchasing a ticket to Abella.

I get this message:

"2002: It looks like the Payment System is currently unavailable. Please try again with a different payment method or contact our customer support for further assistance at help.xsolla.com."

I have tried making the purchase on Edge, Chrome, and in-game which routed the purchase through Steam. I have tried making the purchase with a credit card, paypal, and amazon. I have even tried with a VPN connected. In all cases, I get the same message. The problem has persisted for 3 days. So far, Xsolla help has not been able to solve the issue.

Anyone else have a similar issue?

Thanks!

User avatar
Arrakis
 
Posts: 5452
Joined: 25 Oct 2013, 14:11
Location: Sparksvaard, the middle world; the world of people.

Re: Unable to make a purchase

Post by Arrakis » 04 May 2020, 20:27

Hey. If you still have problems with purchases, please send email to helpmmo@lifeisfeudal.com with details of your payment issues.



Harrison.harner
 
Posts: 3
Joined: 05 Apr 2020, 16:22

Re: Unable to make a purchase

Post by Harrison.harner » 05 May 2020, 15:30

Thank you. The issue persists, but it appears that Xsolla is still working on it. In the mean-time, I was able to purchase a Pagan pack through Steam which is listed as DLC for the game.

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