Dont want to argue with you Arrakis as i respect you but there are about 3 to 4 days a week where there are no GMs available to answer questions from about 0500 UTC until about 1000 UTC this is Oceanic Prime Time (Australia and New Zealand)
This effects the Australian and New Zealand players
This is particularly during the weekends when some GMs take a well-deserved break.
You guys do a decent job covering the time but you could do better.
There are also instances where language gets in the way, some of the non-native English GMs struggle to understand some of the more complex questions that a native English person could understand
Please don't take it as a criticism of your work as i think given the tools you have you do your best but rather a way to improve what you're already doing
I am also on your discord we talk regularly. If you would like i can list times where GM/DEV support has been lacking due to inactivity