Lost characters after patch today

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Ro_angel_bv
 
Posts: 3
Joined: 17 Oct 2018, 00:15

Lost characters after patch today

Post by Ro_angel_bv » 01 Nov 2018, 18:21

After the patch today my characters list is empty :shock: They were not in any transfer or anything, logged both out at their base camp 10 min before the servers went down

Had 2 characters on EU EPLELAND - both gone :Search: Also, can't access EU dashboard page, getting a DB unavailable error.

Opened a support ticket - hope they'll move fast as basically at this point cannot play the game ... anyone else experiencing similar issues or have any useful advice ? :cry:


Steven67
 
Posts: 2
Joined: 21 Aug 2018, 00:01

Re: Lost characters after patch today

Post by Steven67 » 01 Nov 2018, 18:39

Yes
Myself and a friend have the same issue, Guess the server is down, It would be nice if they would share an ETA, just nothing anywhere about downtime.

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Rippercon
 
Posts: 2
Joined: 13 Dec 2017, 11:11

Re: Lost characters after patch today

Post by Rippercon » 01 Nov 2018, 18:45

Yea I am having the same issue, and yes it would be nice if there was some information given to keep us informed :crazy:
Last edited by Rippercon on 01 Nov 2018, 19:56, edited 1 time in total.

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Arrakis
 
Posts: 5453
Joined: 25 Oct 2013, 14:11
Location: Space

Re: Lost characters after patch today

Post by Arrakis » 01 Nov 2018, 19:00

We are working on resolving the issue with Epleland characters not showing up. Apologies for the inconvenience.


Ro_angel_bv
 
Posts: 3
Joined: 17 Oct 2018, 00:15

Re: Lost characters after patch today

Post by Ro_angel_bv » 01 Nov 2018, 19:33

Arrakis wrote:We are working on resolving the issue with Epleland characters not showing up. Apologies for the inconvenience.


Thank you for letting us know this is being looked into. Hope for a quick resolution :(


Galdo32
True Believer
 
Posts: 6
Joined: 17 Nov 2016, 10:03

Re: Lost characters after patch today

Post by Galdo32 » 01 Nov 2018, 21:27

A half day lost and no more information. The game was working before the patch without important bug.
What are you doing ?
:evil:


Ro_angel_bv
 
Posts: 3
Joined: 17 Oct 2018, 00:15

Re: Lost characters after patch today

Post by Ro_angel_bv » 02 Nov 2018, 06:14

Is working again. Got my characters back and able to log in :Yahoo!:

Thanks for addressing this issue in an acceptable time frame :good:

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