We updated the EU region yesterday, however, as soon as Iriy was launched, we detected a bug that required a hotfix and therefore rolled Iriy back to the state it was before the update.
Unfortunately, due to the complexity of the patch (and since all the worlds are connected, and it covers all of them), we could not have simply updated a single world and had to work with the whole region.
In response to a question that may arise: yes, the QA team thoroughly tested the patch on our inner test region beforehand, but no internal limited test can simulate the whole variety of possible hardware and software configurations that thousands of players have in the real world. Moreover, no artificial test region can foresee all the nice, funny, interrelated, complex and sometimes even crazy stuff you guys have accomplished in the main regions that we wouldn’t even dream of!
With this in mind, we are working diligently on a quick fix and plan to upload it to the EU region as soon as we’re completely happy with it. After we deploy it, we’ll of course be watching over to see how it works out and, based on that, will make a decision on whether to update the NA region. We don’t want to take any chances and risk adding bugs to the NA region too, so we’re taking a few days to ensure it runs smoothly - especially so close to the weekend when a lot of players will want to be able to play, we definitely don’t want to run into any more issues! We’ll keep you up-to-date with this so keep an eye out.
Please accept our sincerest apologies for the unforeseen problems and delays caused. As soon as the update is out and stabilized, we will, as promised, start sending the compensation to you all.
In the meantime, we would like to share the guides to the new update features that our community and support team have come up with — take a look and be fully prepared!
Thank you for your continued support and understanding!
Have a great weekend!
— The team