Getting Timed out error can't login, Buyan

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Universum
 
Posts: 29
Joined: 01 Dec 2017, 01:19

Getting Timed out error can't login, Buyan

Post by Universum » 19 Jan 2018, 05:21

I keep getting an error everytime i try to play, it keeps saying Your connection to the server timed out.
I tried restarting the game
restarting the client
tried connecttogameserver
Tried reinstalling the game
Have set trying to connect over and over for the past 30 minutes.

Whats going on? I have no other issues with internet, i have a 100Mps connection and everything else on my PC works without any issues. Speed tests show my connection is fine.

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Arrakis
 
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Joined: 25 Oct 2013, 14:11
Location: Space

Re: Getting Timed out error can't login, Buyan

Post by Arrakis » 19 Jan 2018, 22:03

Which world and srv number?
Are you getting it during loading the game or after few minutes of playing?


Universum
 
Posts: 29
Joined: 01 Dec 2017, 01:19

Re: Getting Timed out error can't login, Buyan

Post by Universum » 19 Jan 2018, 23:57

Arrakis wrote:Which world and srv number?
Are you getting it during loading the game or after few minutes of playing?

Buyan
Server 27
I could be playing, go to change characters and bam, can no longer login.
At the same time many of my guild members also cannot login.

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Arrakis
 
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Re: Getting Timed out error can't login, Buyan

Post by Arrakis » 20 Jan 2018, 14:11

Does the issue still persist? We have restarted the whole world recently.


Universum
 
Posts: 29
Joined: 01 Dec 2017, 01:19

Re: Getting Timed out error can't login, Buyan

Post by Universum » 20 Jan 2018, 15:10

Arrakis wrote:Does the issue still persist? We have restarted the whole world recently.


Of course it still exists, restarting the server only helps for a few minutes until server load goes back up, but, you don't need me to tell you that do you. This whole pretending there isn't a problem isn't helping, its just aggravating your player-base.


Loneyv
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Re: Getting Timed out error can't login, Buyan

Post by Loneyv » 20 Jan 2018, 15:31

I have had the same issue for 3 days on the same server (Buyan #27). For the last 2 days it would happen in the same manner described here upon changing characters. Starting last night and continuing this morning I can no longer enter the game at all. During the initializing stage the server time out error occurs after multiple attempts and restarts. Both last night and tonight the patches were downloaded on the launcher. I have 2 other posts on the subject.

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Arrakis
 
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Location: Space

Re: Getting Timed out error can't login, Buyan

Post by Arrakis » 20 Jan 2018, 16:29

We will take a closer look at this issue. Thanks for the detailed report.


Loneyv
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Joined: 26 May 2016, 11:53

Re: Getting Timed out error can't login, Buyan

Post by Loneyv » 21 Jan 2018, 22:49

Arrakis wrote:We will take a closer look at this issue. Thanks for the detailed report.

The issue appears to be resolved, Thanks

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