Hello.
I held has to open post for 2 points.
1st: that made now 4 days that I bought the pack bronzes and I always have any news, neither key, nor confirmation by e-mail of my purchase. I thus gave 40 euros in the wind. My bank account was of course output but I did not receive anything. I bought the pack without being Co with the forum because I did not want the rebate of 10 euros when one has YO.Je wanted simply to profit from a ticket additional. All the procedure it is thus ^passé normally, I have between my address e-mail at the beginning then I carried out the payment. Once made, a window it is opened,it was necessary that I enter of the contact (addresses e-mail, password etc.) for dl the launcher. I thus did it and while clicking on validated, a message appeared to say it that the address that I had entered existed already. I have at once switch on my address e-mail for check my e-mails and the surprise, which flagstone, not an e-mail, not of trace concerning my payment. Only a flow of 40 appears on my account. I imagine that there is a possibility of looking in the logs to find this trace.
2nd: I really am very disappointed support, indeed I send e-mail on e-mail and answers later me 1 day and moreover dimensioned plate, make me turn in round. Honestly a lack of respect and follow-up have any test.
Here, I hope to have been rather clearly to explain my problem and expects some advices/administrator to know the procedure because I am in a dead end.
Cordially.