[BUG] Downloading Updates stuck + Patching Failed + God does not want you to go there

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Victorfclima
 
Posts: 7
Joined: 20 Dec 2017, 12:04

[BUG] Downloading Updates stuck + Patching Failed + God does not want you to go there

Post by Victorfclima » 22 Dec 2017, 20:00

I bought the game 2 days ago, since that I couldnt properly play it. Everytime i try to loggin it happens 2 major bugs.

Fist: Downloading Updates stuck (loading screen)
https://imgur.com/a/DEJi3
Second: Kick Reason: Patching Failed.
https://imgur.com/a/E7MUf

Both logs are attached below.

What have I tried?
#01 : Turn firewall/antivirus off - not solved

#02 : Run as administrator - not solved

#03 : Repair the game - not solved

#04 : Fresh Reinstall - not solved

#05 : Ctrl ~ connecttogameserver - rarely works but when i join im not able to change server zones (god does not want you to go there), so im stucked on the initial spawn map.

#06 : Use VPN - worked but i cant be dependent of VPN and also when i join, im not able to change server zones (god does not want you to go there), so im stucked on the initial spawn map.

Additional Information:
Server: NA Buyan
Character Name: Khalangho Mathador
Current zone: Server 37
Tried to join in many different hours

Logs:

Log 01 - Downloading Updates Stuck #1 - C_2017-12-22-16-25-30 - https://file.io/yTP2m0

Log 02 - Kick Reason Patching Failed #1 - C_2017-12-22-16-29-54 - https://file.io/mflD5B

Log 03 - Downloading Updates Stuck #2 - C_2017-12-22-16-32-40 - https://file.io/gxUqQC

Log 04 - Downloading Updates Stuck + connecttogameserver + Patching Failed #1 - C_2017-12-22-16-35-03 - https://file.io/kp1rOb

I could not get a log of the bug "God doest not want you to go there", because now i really cant login.

Thanks for attention and hope for a fix.
Last edited by Victorfclima on 22 Dec 2017, 20:24, edited 3 times in total.


Cavegit301
 
Posts: 1
Joined: 02 Dec 2017, 15:30

Re: [BUG] Downloading Updates stuck + Patching Faild + God does not want you to go there

Post by Cavegit301 » 22 Dec 2017, 20:06

same issue :beer: all 3!!!


Victorfclima
 
Posts: 7
Joined: 20 Dec 2017, 12:04

Re: [BUG] Downloading Updates stuck + Patching Failed + God does not want you to go there

Post by Victorfclima » 27 Dec 2017, 03:52

Any answer ? still have problems here.


Rob_Son_of_Paul
 
Posts: 1
Joined: 22 Jun 2014, 03:23

Re: [BUG] Downloading Updates stuck + Patching Failed + God does not want you to go there

Post by Rob_Son_of_Paul » 28 Dec 2017, 09:31

On a stuck download:

Turn off antivirus firewall.
Select your name/email in launcher top right.
Select launcher settings.
Check Use P2P Connection.
Select Done.
Select the pause on download then select play.

Hopefully it will resume for you as it did for me.


Victorfclima
 
Posts: 7
Joined: 20 Dec 2017, 12:04

Re: [BUG] Downloading Updates stuck + Patching Failed + God does not want you to go there

Post by Victorfclima » 29 Dec 2017, 01:32

Rob_Son_of_Paul wrote:On a stuck download:

Turn off antivirus firewall.
Select your name/email in launcher top right.
Select launcher settings.
Check Use P2P Connection.
Select Done.
Select the pause on download then select play.

Hopefully it will resume for you as it did for me.


Im not talking about download stuck at launcher, but at the loading screen, inside the client. (check the img) :(

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Arrakis
 
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Joined: 25 Oct 2013, 14:11
Location: Space

Re: [BUG] Downloading Updates stuck + Patching Failed + God does not want you to go there

Post by Arrakis » 29 Dec 2017, 18:53

Victorfclima wrote:Im not talking about download stuck at launcher, but at the loading screen, inside the client. (check the img) :(

Are you still experiencing connectivity issues I assume? At which stage do you get stuck at the moment?


Victorfclima
 
Posts: 7
Joined: 20 Dec 2017, 12:04

Re: [BUG] Downloading Updates stuck + Patching Failed + God does not want you to go there

Post by Victorfclima » 29 Dec 2017, 20:30

Arrakis wrote:
Victorfclima wrote:Im not talking about download stuck at launcher, but at the loading screen, inside the client. (check the img) :(

Are you still experiencing connectivity issues I assume? At which stage do you get stuck at the moment?


Yes, im still experiencing issues. After click on PLAY on the launcher at loading screen, I get stucked at "Downloading updates" due to timeout [https://imgur.com/a/DEJi3] and if i try to force connecttogameserver command it happens "Patching Failed" [https://imgur.com/a/E7MUf] . Already repaired, reinstalled, firewall, antivirus, run as administrator, every stuff that i could, but nothing.

The only way i found to play is:

1. Open Launcher;
2. Turn ON VPN;
3. Click on Play;
4. Ctrl~ + connecttogameserver;
5. Exit game (without closing launcher);
6. Turn OFF VPN;
7. Click on Play;
8. Ctrl~ + connecttogameserver.

Then, sometimes, I can play, but almost every time that i try to change server zone, it says "god does not want you to go there".

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Arrakis
 
Posts: 5453
Joined: 25 Oct 2013, 14:11
Location: Space

Re: [BUG] Downloading Updates stuck + Patching Failed + God does not want you to go there

Post by Arrakis » 01 Jan 2018, 15:31

Victorfclima wrote:...


About crossing server issue, it's best to contact support on our discord for immediate attention.


Victorfclima
 
Posts: 7
Joined: 20 Dec 2017, 12:04

Re: [BUG] Downloading Updates stuck + Patching Failed + God does not want you to go there

Post by Victorfclima » 02 Jan 2018, 12:56

Arrakis wrote:
Victorfclima wrote:...


About crossing server issue, it's best to contact support on our discord for immediate attention.


Okay. What about the connectivity issues? I'm still have some problems and i'm almost out of bandwhich to use Free VPN (im using 3 at the moment to bypass these connectivy issues).

This was my last attempt to loggin without VPN today (02 jan 2018):
https://file.io/O1N2P4

First event (the reason why i get stucked at Initializing stage):

ECHO 2018-01-02 09:46:11.949 {} <> [4109] QtTcpSocketController::onDisconnected() - error: (1) The remote host closed the connection
WARN 2018-01-02 09:46:11.949 {01} <clContentServer::onDisconnected> [4109] clContentServer::onDisconnected 5407 1 The remote host closed the connection
ECHO 2018-01-02 09:46:11.949 {} <> [4109] TCPConnection::onRemove(contentServer[5407]) -- init socket remove. Last error: (1) The remote host closed the connection
ECHO 2018-01-02 09:46:11.949 {} <> [4109] TCPConnection::onRemove(contentServer[5407]/dis.main.us.lif.online:28100): Connection time: 36 s. Bytes received: 2284570, Bytes sent: 554, Download: 62.0 kbps, Upload: 0.0 kbps
INFO 2018-01-02 09:46:11.949 {01} <clContentServer::onRemove> [4109] 5407 IP::0 36 2284570 554 1 The remote host closed the connection
ECHO 2018-01-02 09:46:11.949 {01} <clContentServer::onRemove> [4109] [NED] Mapping outgoing string: [9]wantCS to index: 2 on [5364](DispatcherConnection)
WARN 2018-01-02 09:46:12.232 {01} <peerCmdCS> [4126] peerCmdCS received from Dispatcher: 5364 dis.main.us.lif.online 28100 facf704e1f22059cdad0976c0665b99b4a6a2e06


Second event (after try to force connecttogameserver):

ECHO 2018-01-02 09:47:02.481 {} <> [6182] GameConnection::onDisconnect(Kick reason: Patching failed) for class: Net::GameConnection|id: 5413|name: ServerConnection|internal: Server22|nspace: ServerConnection|group: ServersGroup
ECHO 2018-01-02 09:47:02.481 {} <> [6182] Connection with server lost.
INFO 2018-01-02 09:47:02.481 {01} <GameConnection::onConnectionDropped> [6182] 5413 Kick reason: Patching failed


Victorfclima
 
Posts: 7
Joined: 20 Dec 2017, 12:04

Re: [BUG] Downloading Updates stuck + Patching Failed + God does not want you to go there

Post by Victorfclima » 05 Jan 2018, 11:46

Still looking for an answer.

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