Password reset doesn't work ?

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Virtvoid
 
Posts: 3
Joined: 17 Nov 2017, 18:23

Password reset doesn't work ?

Post by Virtvoid » 17 Nov 2017, 18:46

So, I logged in through Steam (xsolla), put my email in, got an activation link and I verified my account.
I've tried to change nick, but I need password, so I have tried to reset my password several times. No emails were received, at all.
What's the problem ?

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Arrakis
 
Posts: 5453
Joined: 25 Oct 2013, 14:11
Location: Space

Re: Password reset doesn't work ?

Post by Arrakis » 17 Nov 2017, 19:45

Did you reset the password after logging out? Also, Did you check your spambox?


Virtvoid
 
Posts: 3
Joined: 17 Nov 2017, 18:23

Re: Password reset doesn't work ?

Post by Virtvoid » 17 Nov 2017, 20:43

Arrakis wrote:Did you reset the password after logging out? Also, Did you check your spambox?

Yes, of course. It's logging you out automatically btw.
And yes, my spambox is empty just as I said - no emails were received at all.
I've tried like few dozens times to re-send, but no effect.
But I was able to receive an activation link from xsolla, so my email is totally correct.

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Arrakis
 
Posts: 5453
Joined: 25 Oct 2013, 14:11
Location: Space

Re: Password reset doesn't work ?

Post by Arrakis » 17 Nov 2017, 21:37

Please contact Xsolla support either via contact form that can be found on our main site (http://lifeisfeudal.com/) when you click Buy pack button and select Contact us, or via email helpmmo@lifeisfeudal.com

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